Independent is one of the leading agencies in Australia. With over 3,500 residential properties and a team of 40, they are constantly embracing technology to help provide great customer experiences. As a large company, Independent have set out on the journey to master how to deliver personalised customer experiences at scale.
Partnering with Tapi, Independent is now able to save over $60K annually. Independent was able to bring it in-house and reduce costs.
Introducing a smarter approach to service.
To deliver on their maintenance offering, Independent was outsourcing tasks to a third-party agency who would track and complete maintenance for them. While outsourcing initially solved their business problem, they needed a more scalable and efficient solution while maintaining an excellent level of customer service.
Partnering with Tapi, Independent is now able to save over $60K annually. Independent was able to bring it in-house and reduce costs. With Tapi on their side, one maintenance team member can easily look after over 3500 properties. Agents have regained visibility over the maintenance cycle and improved lines of communication with landlords. By streamlining this process, Independent drove down maintenance expenditure and lifted customer happiness.
Overall, everyone was delighted with the change. As a large organisation, Independent is looking to implement the highest level of standards for the organisation. As they continue to work on raising the bar, they are guaranteed continuous success.
Tapi is the perfect maintenance reporting system. It is extremely intuitive and easy to use and our clients love it! Our tradespeople, tenants, owners and Property Managers are able to see live updates on maintenance and repairs that have been logged, by simply clicking on a link. It ensures everyone is kept up to date and is an easy way for us to monitor the performance of our team and tradespeople.